FREQUENTLY ASKED QUESTIONS

WE'RE HERE TO HELP. IF YOU CAN'T FIND YOUR ANSWER BELOW PLEASE EMAIL US DIRECTLY AT CONSUMERCARE@FLITESPORTS.COM

Stock Items (No Customization Required)

  • Soccer Socks / Grip Socks / Sleeves / Soccer Balls / Training Vests / Blank Apparel & Backpacks / Mini Shin Guards
  • Orders may ship within 1-2 business days

 Custom Team Gear (Made-To-Order)

  • Game Kits (Jerseys + Shorts) / Training Tops / Windbreaker Jackets / Blankets / Water Bottles
  • (Production) up to 3-weeks + (Shipping) 2-5 business days = (Total) approx. 4-week lead-time
  • Hoodies / Joggers / Warm-Up Sets / Cold Weather Sideline Jacket
  • Orders may ship within 2-5 business days

Please note: If an order contains multiple items, the shipping timeline is driven by the item with the longest lead-time.

Example

  1. Hoodie: Lead-time = 3-4 days + shipping
  2. Custom Player Jersey = 3 weeks + shipping
  3. Order would ship together once the Custom Player Jersey is produced.

Tracking numbers will be provided after your order has been SHIPPED.

All custom "Made-4-Me" products (such as special orders, logos/program or personalized items) are a final sale. We do not accept returns, exchanges or refunds. Please triple check all customization details, sizes, etc. prior to submitting payment. Once an order has been placed into production, we cannot cancel/revise your order.

We have a 30-day return policy for stock items, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

To facilitate an optimal timeline, FLITE sends custom items into production almost immediately, so you can reach out to us at consumercare@FLITEsports.com to request a cancellation, but we cannot guarantee anything until specifics for your order have been reviewed. Please contact us immediately with any questions or concerns.

If you have misspelled or auto-filled in an incorrect address, simply reply to your order confirmation email and confirm. Please notify us at consumercare@flitesports.com.

If your order's ship to address is wrong - we can update the address within 24 hours. No refund will be given due to an incorrect submission and/or if your order has already shipped.

Unfortunately, discount codes are not eligible on certain partner programs.  Pricing for these programs is pre-negotiated with the partner and in some cases the economics of the program do not allow for additional discounting.

Absolutely! We are here to help. Please submit an inquiry below to Flite Customer Care and we will be happy to assist you in any way we can!